Our Returns Policy
At The Golf Factory we want to make sure that you have the best shopping experience possible. If you are not satisfied with your purchase we are happy to offer you a refund.
You have 14 days to ship any unwanted items back to us after the first attempted delivery date by our courier.
Please take reasonable care of the item(s) while in your possession.
We kindly request that all item(s) be returned in their original and new condition so that we can restock and resell them.
If possible please do not break any seals or allow for any marks and/or damage to the original packaging.
Securely package your goods when returning them so there is no damage in transit.
We kindly request that returned item(s) be in original packaging with all tags still attached and in perfect condition (we really hope you like everything you buy from us but if something doesn’t suit you we’d love to sell it to someone else in the same condition you received it).
You can confirm your intent to return all or part of your order by emailing Please enter ‘Return Request’ in the email header, include your order number with details of why you wish to return your item(s) along with a phone number for us to get in contact.
Once you have emailed us, you will be contacted by a member of our team who will guide you through the process of returning your item(s).
Refunds on products can only be processed using the exact method you paid with. (e.g. Debit and Credit card purchases will be refunded to the same card).
Please note: We do not offer refunds on shipping costs and payment surcharges (e.g. PayPal). Refunds are automatically calculated for the value of the goods being returned less any discounts, freebies and surcharges.
If you have any questions please call the shop 0191 217 0519